Why Reliable Diagnostic Supplies?

At RDS, quality is the foundation of everything we do. Our ISO 13485:2016-aligned Quality Management System (QMS) ensures that every diagnostic product and service we provide meets the highest international standards of safety, traceability, and reliability.

We hold a valid SAHPRA Establishment License (exp. October 2030) and are fully committed to continuous improvement and compliance with South African regulatory requirements for medical devices and IVDs.

Our Quality Commitments

We maintain excellence by:

Sourcing only from audited and certified global manufacturers.

Verifying suppliers and shipments to guarantee safe, compliant transport and customs handling.

Maintaining optimal storage conditions across all facilities to preserve product integrity.

Handling customer feedback and complaints promptly, using Corrective and Preventive Actions (CAPA) to prevent recurrence.

Training and developing employees to uphold competence, integrity, and equal opportunity.

Providing a safe and healthy working environment that promotes accountability and teamwork.

Reducing environmental impact through responsible waste management and energy-efficient practices.

Adhering to ethical marketing and regulatory standards set by industry associations and national authorities.

Monitoring post-market performance and continuously improving our QMS to deliver better outcomes for customers and patients alike.

Our Mission in Quality

We aim to be Southern Africa’s most trusted supplier of diagnostic solutions — built on quality, compliance, and service excellence.

We invite all customers and partners to share their feedback, so together we can ensure that RDS remains a benchmark for reliability and regulatory confidence.